Return & Refund Policy

Last Updated: May 26, 2026

At Sole Kick, we want you to feel confident in every purchase. If you’re not satisfied with your order, we offer returns and exchanges within clear, fair guidelines to ensure a smooth experience.

Eligibility for Returns
We accept returns for both defective and non-defective products within 30 days of delivery. Returned items must be unopened, unused, and in their original packaging with all original components included.

Accepted Return Methods
Returns are accepted by mail only. At this time, To return your product, you should mail your product to 30 Higher Croft Parc, Helston, TR12 7PN, UK

Condition of Returned Products
We only accept returns and exchanges for products that are new, unused, and sealed. Opened or used products cannot be returned or exchanged.

Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

No Restocking Fee
We do not charge restocking fees for returned items.

Refund Processing Time
Once we receive and inspect your return, we will notify you of your refund status. Approved refunds will be issued within 7 business days to your original payment method.

Items Not Eligible for Return
We do not accept returns for the following:

Products marked as final sale

Used or opened items

Products returned without original packaging

How to Start a Return
To request a return or exchange, contact our support team at support@solekick.co.uk Include your order number and reason for the return. We’ll guide you through the next steps.

Policy Coverage & Currency
This policy applies to orders shipped within the United Kingdom. All refunds and transactions are processed in GBP.

Contact Us

Address: 30 Higher Croft Parc, Helston, TR12 7PN, UK

Legal Business Name: Sole Kick LTD

Business Email: support@solekick.co.uk

Business Phone: +447700389251

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00)